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Cancellation / Refund
Cancellation
Cancellation Period Up to 1 hour before the screening begins
(Applies both to tickets bought online and at the Box Office)
Cancellation Fee 1,000 KRW cancellation fee per cancellation
(If canceled on the day of the screening)
  • Tickets issued online can only be canceled at the Box Office.
  • Cancellation fee must be paid first in order to cancel tickets on the screening day.
  • - Cancellation fee paid online: Credit Card only

    - Cancellation fee paid at the Box Office: Cash only

  • Partial cancellation is not possible once a reservation has been made.
  • - To cancel 1 ticket out of 3 reserved tickets, all 3 tickets must be canceled and 2 new tickets must be reserved again.

    - To change the reserved seats or payment method, tickets must be paid again.

Refund

• Credit Card payment will be canceled if a reservation is canceled.

• When requested 7 or more days after the date of reservation, refunds may take 7 or more days to process. (Refunds can be delayed to 2 months.)

  • The timing of refund varies depending on the cancellation date, cancellation method, payment method, credit card company (or bank), credit card payment date, and etc. (Refunds can be delayed up to 2 months.)
Jeonju Office

(54999) 2F, Jeonju Cine Complex, 22, Jeonjugaeksa 3-gil, Wansan-gu, Jeonju-si, Jeollabuk-do, Republic of Korea

T. (063)288-5433 F. (063)288-5411

Seoul Office

(06740) 2F, Kyeongwon Bldg., 56 Bawoomoe-ro 43, Seocho-gu, Seoul, Republic of Korea

T. (02)2285-0562 F. (02)2285-0560

Jeonju Cine Complex

(54999)22, Jeonjugaeksa 3-gil, Wansan-gu, Jeonju-si, Jeollabuk-do, Republic of Korea

T. (063)231-3377

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